Help
This page is the support desk. There is no chat and no call. If something is broken or the wording is unclear, email support@montgomeryappworks.com.
How do I start?
Create an account, type the shop name, and choose Use these defaults. The 7-day trial starts then, with no card. The preset fills services or rental items, hours, deposits, and the cancellation policy. The checklist then has one step left: connect Stripe. Copy the booking link or QR from that screen. You can preview the booking page before the verification email arrives. Google sign-in connects only after that email is verified. There is no sales call and no onboarding appointment.
Why isn't a card required?
The trial exists so you can see a real booking page before anyone asks for a subscription card. Nothing is charged at signup. Add a card from Settings before the 7 days end if you want bookings to stay open. Client deposits are separate: those are your clients paying your connected Stripe account, not the subscription.
What happens when the trial ends?
After 7 days the plan is $39 a month or $390 a year. The annual price is ten months at $39, so two months of the monthly price are not billed. You pick the interval in Settings when you add a card. The trial length is the same either way. If the trial ends with no card, or a later payment fails, or you cancel, the booking page stays up and new bookings pause. Monthly and annual open the same bookings. The billing portal is where you change the card or cancel.
Which preset should I pick?
Hair salon is the launch default. Barber, nail, tattoo, lash and brow, house cleaning, tutoring, mobile trades, mobile detailing, and dog grooming each seed different services, deposit amounts, and cancellation windows. Massage, spa, esthetician, makeup, photographer, personal trainer, yoga, and music teacher do the same for those visits. A trade page can preselect its preset. You can still pick another, and you can rename every service. The shop record is not locked to a salon.
How do deposits work?
The client pays the deposit on your booking page. You set it as a flat amount or a percent of the price. The charge is a direct charge on your Stripe Express account. Slotward does not hold the money and does not take a fee out of the deposit.
What if a client cancels or doesn't show?
Outside your window, a client cancellation is refunded. Inside the window, you keep it. The exact moment the window opens counts as inside. A no-show keeps the deposit, and you mark that after the visit has started. Completing the visit leaves the deposit paid. The window is saved on the appointment, so a later policy edit does not rewrite a booking someone already made. If you cancel the appointment, the deposit is refunded even inside the window.
How do I connect Stripe?
On the checklist, choose Continue on Stripe. Stripe asks for a photo ID and the bank account where deposits should land. You enter those on Stripe's site. When you come back, the checklist refreshes. If Stripe's form expires, start it again from the checklist. When charges show as enabled, copy the link or QR. If the button says Stripe isn't set up on this server, email support@montgomeryappworks.com. Nobody from Slotward joins you on the Stripe form.
How do I delete my account?
Settings, Delete account, then type the shop name. That removes your login, the shop, services, hours, and appointment records, including client names and contact details stored here. A connected Stripe account is deleted when Stripe allows it. If Stripe refuses because of a balance, close the Express account in the Stripe Dashboard. Your Slotward data is still removed.
Who do I contact if the product is wrong?
This page is the support desk. If something in the app is broken or unclear, email support@montgomeryappworks.com. There is no chat and no call queue.
Montgomery Appworks LLC · 9905 S Pennsylvania Ave Ste A, Oklahoma City, OK 73159